{"xsrfToken":"665d4c62407993129ad7a435c2e6aa74920da609_lout","branding":{"id":"1","key":"mpsm","name":"Support Portal","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0045ab","headerLinkHoverBGColor":"#0045ab","headerBadgeColor":"#0045ab"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0c7c71a9-2bce-4309-beed-70462eea55ad/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZWMwMDk2Yy0yYjhiLTQxMGItOTUzZS1lODgyYmE1OTc1YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBjN2M3MWE5LTJiY2UtNDMwOS1iZWVkLTcwNDYyZWVhNTVhZCI6WyJyZWFkIl19LCJleHAiOjE3NTE1NjUyNzQsIm5iZiI6MTc1MTU2NDY3NH0.OziRqWMzaPs3V6hctAQjOlbl-xk2TVB8hSCHc_i3_PY&client=0ec0096c-2b8b-410b-953e-e882ba5975c4&mode=fit","logoId":"0c7c71a9-2bce-4309-beed-70462eea55ad","isLogoAvailable":true,"helpCenterTitle":"MPower Service Desk","sharedPortalName":"MPower Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"MPower Service Desk","sharedPortalName":"MPower Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0052cc","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZWMwMDk2Yy0yYjhiLTQxMGItOTUzZS1lODgyYmE1OTc1YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTE1NjUyNzQsIm5iZiI6MTc1MTU2NDY3NH0.ZzoH-dTfY0RpUvLnM9AZjXt262SnhBUWvTQNQXt_wyI&client=0ec0096c-2b8b-410b-953e-e882ba5975c4&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#343a40","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"mpsm","projectId":10119,"serviceDeskId":1,"name":"Support Portal","description":"<p>Hi! Welcome to our support portal. From here you can submit bug tickets or request new feature enhancements.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"21","name":"Ask a question","descriptionHtml":"<p>Submit your question below</p>","callToAction":"Ask a question","introHtml":"<p>Ask a question about our application</p>","icon":10662,"iconUrl":"https://mpowerpromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10662","groups":[4],"key":""},{"id":"24","name":"Custom Domain Request","descriptionHtml":"<p>Before requesting a custom domain ensure that you have created a CNAME record for your domain which points to stores.mpowerpromo.com. For example if your domain name is \"store.yourdomain.com\" then you would create a CNAME with the following Name and Value.</p>","callToAction":"Custom Domain Request","introHtml":"<p>Request that a custom domain is set up.</p>","icon":10670,"iconUrl":"https://mpowerpromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10670","groups":[6],"key":""},{"id":"29","name":"Data Entry","descriptionHtml":"","callToAction":"Data Entry","introHtml":"<p>Have our trained team help add or update products.</p>","icon":10640,"iconUrl":"https://mpowerpromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10640","groups":[6,4],"key":""},{"id":"18","name":"Incorrect product data","descriptionHtml":"","callToAction":"Incorrect product data","introHtml":"<p>Let us know if product pricing or data is incorrect and we will try to resolve or reach out to the supplier.</p>","icon":10510,"iconUrl":"https://mpowerpromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[6,4],"key":""},{"id":"26","name":"New Company Store","descriptionHtml":"","callToAction":"New Company Store","introHtml":"<p>Provide details about your new company store.</p>","icon":10662,"iconUrl":"https://mpowerpromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10662","groups":[6],"key":""},{"id":"23","name":"New Distributor Store","descriptionHtml":"","callToAction":"New Distributor Store","introHtml":"<p>Provide details about your new distributor store.</p>","icon":10662,"iconUrl":"https://mpowerpromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10662","groups":[6],"key":""},{"id":"28","name":"New Pop-Up Store","descriptionHtml":"","callToAction":"New Pop-Up Store","introHtml":"<p>Request a new Pop-up store</p>","icon":10662,"iconUrl":"https://mpowerpromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10662","groups":[6],"key":""},{"id":"27","name":"New Swag Box Store","descriptionHtml":"","callToAction":"New Swag Box Store","introHtml":"<p>Request a new Swag Box store</p>","icon":10662,"iconUrl":"https://mpowerpromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10662","groups":[6],"key":""},{"id":"6","name":"Request Access","descriptionHtml":"","callToAction":"Request Access","introHtml":"<p>Request a new account for a system.</p>","icon":10629,"iconUrl":"https://mpowerpromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[4],"key":""},{"id":"25","name":"Request Google Ads Setup","descriptionHtml":"","callToAction":"Request Google Ads Setup","introHtml":"","icon":10659,"iconUrl":"https://mpowerpromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10659","groups":[6],"key":""},{"id":"17","name":"Request new feature","descriptionHtml":"","callToAction":"Request new feature","introHtml":"<p>Tell us what features you would like added</p>","icon":10489,"iconUrl":"https://mpowerpromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[4],"key":""},{"id":"19","name":"Store Changes","descriptionHtml":"","callToAction":"Store Changes","introHtml":"<p>Request store changes or updates.</p>","icon":10662,"iconUrl":"https://mpowerpromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10662","groups":[6],"key":""},{"id":"16","name":"Submit a bug ticket","descriptionHtml":"","callToAction":"Submit a bug ticket","introHtml":"<p>Submit a bug ticket</p>","icon":10476,"iconUrl":"https://mpowerpromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[6,4],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10639,"iconUrl":"https://mpowerpromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10639","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10628,"iconUrl":"https://mpowerpromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[],"key":""},{"id":"20","name":"Onboarding Task","descriptionHtml":"","callToAction":"Onboarding Task","introHtml":"<p>Task which needs to be completed for onboarding</p>","icon":10481,"iconUrl":"https://mpowerpromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Stores"},{"id":4,"name":"General"}],"orderMapping":{"4":[21,17,16,18,29,6],"6":[29,26,28,27,23,19,25,16,24,18],"1":[6],"3":[6,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"75bb7407-6d9a-3d94-a9cd-3ea07ec3b988","appLinkName":"System Confluence","appLinkUrl":"https://mpowerpromo.atlassian.net/wiki","spaceKey":"MP","spaceName":"MPower Docs","spaceUrl":"https://mpowerpromo.atlassian.net/wiki/spaces/MP","isServer":false},"labels":[],"projectKey":"MPSM","serviceDeskId":1,"kbLinkDomainURLs":["https://mpowerpromo.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MPSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZWMwMDk2Yy0yYjhiLTQxMGItOTUzZS1lODgyYmE1OTc1YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDExOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1NjU4NzQsIm5iZiI6MTc1MTU2NDY3NH0.4L7WjOuR4UXdqtkrQ1E1FwIuzcwAW5Q9iAhVXGjwKcM","targetCollection":"upload-project-10119","endpointUrl":"https://api.media.atlassian.com","clientId":"0ec0096c-2b8b-410b-953e-e882ba5975c4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":16,"projectId":10119,"issueType":{"id":"10004","name":"Bug"},"form":{"name":"Submit a bug ticket","descriptionHtml":"","callToAction":"Submit a bug ticket","intro":"<p>Submit a bug ticket</p>","instructions":"","icon":10476,"iconUrl":"https://mpowerpromo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Briefly summarize the issue in as few words as possible","descriptionHtml":"<p>Briefly summarize the issue in as few words as possible</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Impact","description":"How large is the impact of this bug","descriptionHtml":"<p>How large is the impact of this bug</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Critical","selected":false,"children":[]},{"value":"10000","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10150","fieldConfigId":"10270","label":"Steps to Reproduce","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10154","fieldConfigId":"10274","label":"Actual Behavior","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10152","fieldConfigId":"10272","label":"Expected Behavior","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10168","fieldConfigId":"10296","label":"Recording URL","description":"We recommend using https://jam.dev to take recordings.","descriptionHtml":"<p>We recommend using <a href=\"https://jam.dev\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jam.dev</a> to take recordings.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Screenshots or Attachments","description":"Screenshots or other files which can help us troubleshoot the bug.","descriptionHtml":"<p>Screenshots or other files which can help us troubleshoot the bug.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/16","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/16","calendarParams":{"firstDay":0,"date":"2025-07-03T11:44:35-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"75bb7407-6d9a-3d94-a9cd-3ea07ec3b988","appLinkName":"System Confluence","appLinkUrl":"https://mpowerpromo.atlassian.net/wiki","spaceKey":"MP","spaceName":"MPower Docs","spaceUrl":"https://mpowerpromo.atlassian.net/wiki/spaces/MP","isServer":false},"labels":[],"projectKey":"MPSM","serviceDeskId":1,"kbLinkDomainURLs":["https://mpowerpromo.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZWMwMDk2Yy0yYjhiLTQxMGItOTUzZS1lODgyYmE1OTc1YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDExOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1NjU4NzQsIm5iZiI6MTc1MTU2NDY3NH0.4L7WjOuR4UXdqtkrQ1E1FwIuzcwAW5Q9iAhVXGjwKcM","targetCollection":"upload-project-10119","endpointUrl":"https://api.media.atlassian.com","clientId":"0ec0096c-2b8b-410b-953e-e882ba5975c4","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}